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Frequently Asked Questions

A user who wants to view the brides \ grooms full details they must register with 121matrimony.com. We request the users not to share the password to any one. We recommend the user to go through the "https://121matrimony.com/user-guide" link for how to register the user and create profiles as reference. ** If email verification mail not received, please check in spam folder of your Email account.

A registered user can create a bride or groom profiles for self , brother, sister, son, daughter, relatives, etc.,. Please provide as much as details for getting suitable partner profiles. We recommend the user to go through "User guide" link on footer in portal website for your reference.

An individual user can create up-to 3 profiles for his \ her brother, sister, daughter, son , relatives, etc,. whereas an agent can create any number of profiles. An Agent may be a marriage consultant, Broker, running a matrimonial business , franchise agent, etc,.Agents may be chargeable for posting more number of profiles and utilizing our product services like Haroscope matching, interest expressed, email, whatsapp, etc,.

We are not collecting any fees in advance. Once you find a suitable profile for your requirements, then yes we do have reasonable fees \ service charges based on services we do. Only paid members can see the contact details of a profile. Also, paid members get various services from our support team. please login and read the benefits of paid users in premium membership section in our portal and subscribe for the plan which suits you. Call us for any support.

We cannot assure or guarantee that the details provided by Individuals or Agents. Its the responsibility of a user to verify bride or groom details, horoscope details and profile photos. We are continuously monitoring and validating the genuineness of a profile details , user \ Agent phone numbers and email ID.

As a registered user you continue searching the bride or groom profiles, but once your paid membership plan expired you cannot view the profile contact details. You need to renew your paid membership plan. please contact us for any support.

Yes, You can upgrade you membership plan any time for higher package and enjoy the benefits and services from our support team. Please note that, you cannot change your plan to lesser package or claim your unused profile count or validity days. Please Call \ Contact us for any support.

We are sorry to say that , we cannot pay back your money once you paid and start using our services and features. Even, If you opted for higher amount membership plan and your not using the allowed profile count \ plan validity, we cannot refund the money. Please call \ Contact us for more details. In case of any exceptional valid reasons for payback or refund , it takes 15 to 20 working days for refund.

We regularly monitor and update the details of user contact details and bride or groom information's. But, some times customers are not informing us for changing of contact details and updating the profile status. In such cases, as we verified and confirmed, we will be adding your profile counts, Validity extension and other support features as permissible. We appreciate your valuable feedback's.

Yes, We do changes on our plans and charges, because of some discounts and promotional activities for limited periods. As a paid member, you don't need to do anything and don't worry. Our team will migrate your plan to most relevant to your current plan or next available better plan. If in case you have any doubts or clarifications or any discrepancy , feel free to call \ contact our support team.

121matrimony.com is a premium online matrimonial portal for those looking for their life partners. We do our services for all religions, castes, languages, locations, etc,. We have more than 10 years of experience in the matrimony field and related services. Also, in 121matrimony.com the user can do most of his works like search, view, post ,show interest, payments, horoscope matches, etc., in online process. This reduces finding perfect life partners without any middle mans false statements.

Diya
Support Team
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